service@pillarfm.com.au
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service@pillarfm.com.au
1300 810 800
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Our Services

Expert Facilities Management Services to Support Your Success

We specialise in providing expert facilities management services that are tailored to your unique needs. Whether it’s a residential property, a commercial building, or a mixed-use development, our team has the expertise and experience to help you achieve your goals.

Our range of services includes:

RESIDENTIAL

Residential Building Management

We offer comprehensive management services for apartment buildings of all sizes, from maintenance and repairs to tenant relations and financial management. Our team is dedicated to keeping your property running smoothly and efficiently, giving you peace of mind and freeing up your time to focus on other things.

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COMMERCIAL

Commercial Facilities Management

We understand the unique challenges that come with managing commercial properties, from retail spaces to office buildings and more. That’s why we offer a full range of services that help you maximize your property’s value, from maintenance and repairs
to lease negotiations and financial management.

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MIXED-USE

Building Management Committee (BMC)

Residential & Commercial

Managing a mixed-use property can be a challenge, but we have the experience and expertise to help you do it right. We offer a full suite of services that cover everything from tenant relations to maintenance and financial management, helping you unlock the full potential of your property.

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At Pillar Facilities Management, we pride ourselves on being more than just another facilities management services provider. We’re your partner in success, working closely with you to understand your unique needs and develop customised solutions that help you achieve your goals.

So why wait? Contact us today to learn more about how we can help you achieve your property’s full potential.

Building Management 101

Treating Your Property Like Our Own!

  • We work closely with the Executive Committee and Strata to best manage the interests of the owners and residents.
  • Maintenance related activities:
    • Preventative Maintenance – Planning, tracking, and documenting preventative maintenance. E.g. cleaners and gardeners.
    • Reactive maintenance – On call service for arranging of emergency works (plumbing, gas, electrical) and responding to events as they occur e.g. repair of incidental damage, graffiti removal, etc.
  • Compliance related activities:
    • Fire compliance.
    • Swimming pool.
    • Cladding etc.
  • Defect management.
  • Building improvement initiatives.
  • Strategic advice and recommendations.
  • Liaising with strata including by-law oversight.
  • Communicating relevant activities to the Owners (and tenants if applicable).
  • Management and monitoring of contractors.
  • Review of contractor invoicing.
  • Obtaining and review of quotes.
  • Monitoring moves into and out of the building.
  • Reviewing building security.
  • OH&S reviews.
  • Documenting building records electronically.
  • End-to-end management of the certification process.
  • Liaising with suppliers and vendor management.
  • Defect resolution.
  • Communication with residents.
Fire Compliance

Safeguarding Your Building Giving You Peace of Mind

We take fire safety and compliance seriously. We know that it can be a lot of work to keep everything up to code, which is why we make it our priority.

 

Each year, one of the biggest tasks we tackle is preparing the building’s annual fire safety statement. It takes a lot of time and effort to manage this process, but it’s something we are well-equipped to handle. Communication with residents is key, and we make sure to keep up-to-date records and use our building management software to send targeted email communications and reminders about upcoming inspections.

 

Our team has the exceptional compliance knowledge and skills to assist building owners in obtaining a signed-off AFSS certificate. This certificate confirms that all measures on the fire safety schedule have been inspected and tested by a qualified practitioner. We also compile all the necessary documentation to submit to the council. With our help, building owners can have peace of mind knowing that their property complies with all relevant regulations and that their occupants are safe in case of a fire.

 

Choose Pillar FM to ensure fire safety is taken care of, so you can focus on what you love doing without the stress.

“Justin understands the importance of managing a multitude of situations, big or small, with the utmost respect and diligence. His ability to multitask, prioritise and constantly re-evaluate allow Justin to manage multiple projects to the highest of standards whilst still maintaining personal communication and correspondence to those he is working with. Justin always comes across as being calm and in control. Always willing to lend a hand, solve a problem or just make time for a quick chat, these are the very skills that have driven Justin’s success.”

Corey Tedesco
FOVEAUX APARTMENTS

“Justin has shown great skill and professionalism as the facilities manager of the property. Be- sides looking after the day-to-day affairs as the property manager, Justin has also been prompt communicator and efficient in his service to liaison with the management, strata managers, tenants, owners and third parties for the maintenance of the property.”

Raj Suri
KARIGAR AUSTRALIA

“We work with Pillar Facilities Management in the trade field for 2 years and can certify their immeasurable worth.
In the time we have worked with Pillar Facilities Management they have displayed incredible competence, along with an unshakeable sense of diligence, responsibility, and loyalty.
I am confident Pillar Facilities Management is a valuable addition to any organization.”

Arthur Kokontis
24 SEVEN PLUMBING

“I have found Justin to be extremely reliable responding promptly to any enquires or concerns. He consistently follows through on responsibilities providing feedback in a timely manner. Justin has welcomed queries and willingly followed through no matter how minor or major the issue. Issues can be quite diverse when a building is completed and once opened up to residents. His knowledge of the building from its inception has been invaluable.”

Elizabeth Findlay
FOVEAUX APARTMENTS

“Justin goes the extra mile, for example taking personal delivery of keys for me when I couldn’t be there, sorting out small problems before they become big problems, keeping us all informed of progress with issues and solving difficulties seven days a week. He has a rare combination of tact, patience and persistence – very valuable qualities in a building manager.”

Joanna Maxwell
BIJOU BALMAIN

“Justin is helping us to have outstanding defects identified and addressed by the developer and its building contractor. He has also established facilities management protocols to aid the smooth operation of the building. Many of these issues were sorely neglected prior to Justin’s commencement on the building. Justin is professional, proactive, attentive and readily available to the EC and Owners, and attends to our various requirements quickly and efficiently, including after-hours.”

David Standley
STANDLEY LEGAL

“The quality of communication and coordination of the defect process was very good. It allowed us, as the builder, to resolve any deficiencies quickly and to the satisfaction of the owners. I was impressed with the effort and abilities of Lateral Building Management, who were able to differentiate the difference between any non-defect related issues and take ownership of them. Justin was always available and provided timely responses.”

Max Gittany
ALPINE PROJECTS

“Ryan & the team at Pillar Facilities Management go above-and-beyond to ensure all our service requirements are satisfied. Outstanding communication with a personal approach. I highly recommend their services. “

Amy Pareezer
UPSTREAM IMPORTS