Personalised Facilities Management Services for Your Peace of Mind
We understand that managing a property is more than just maintaining its physical infrastructure. It’s about creating a space that’s safe, comfortable, and inviting for everyone who uses it.
We take a personalised approach to facilities management, tailoring our services to meet the unique needs of each property we manage. Whether it’s coordinating maintenance and repairs, managing budgets and finances, or resolving disputes between owners and tenants, we have the expertise and experience to handle it all. We work closely with property owners and strata committees to ensure that their properties are well-maintained, compliant with regulations, and running smoothly.
We’re not your average facilities management services provider. We’re a boutique team of experts who specialise in managing urban residential, mixed-use, and commercial properties in Australia. We know how to balance the needs of owners, tenants, and visitors to create thriving communities. At Pillar Facilities Management, we’re passionate about delivering exceptional facilities management services that exceed our clients’ expectations.
Contact us today to find out how we can help you manage your property with confidence.
Crows Nest NSW
Urbain Residences
OVERVIEW:
Urbain is a residential unit complex consisting of 34 units with a large communal rooftop entertaining area. Pillar FM was engaged by the strata to manage the defects of the building due to our extensive experience with defect management and track record of turning around poorly managed buildings.
CHALLENGES:
The largest obstacle we faced was restoring the owner’s faith in building management. We needed to present a unified front and demonstrate to the owners that we were capable of acting in the best interests of the owners corporation and making swift progress with their concerns. The building was handed over with only eight months remaining on the two-year defect liability period, so it was important to act quickly.
In addition, we had 14 months of behavioural changes to make in residents, who were used to taking liberties with storage of items, dumping of goods, and use of visitor parking, among others. Lastly, a change in management often leads to the discovery of additional defects, and being well into the defect liability period made it harder to encourage the builder to reattend for new defects, despite the fact that they may have existed from day one.
STRATEGY:
Our approach was to receive handover documentation from strata and from previous building management to gain an understanding of the building makeup. We then met with the committee on site to understand priorities and set expectations about timeframes.
Next, we established a relationship with the builder, receiving updates on completed, in progress and outstanding defects. We conducted a thorough review of common property in order to identify further defects and produced a report clearly outlining these to the builder.
We undertook an in-depth review of all maintenance contractors, identifying any gaps in the current maintenance program (pumps, fire services, mechanical, cleaning, pest control, garage door, lifts). We identified areas for savings and deficiencies in the contractors’ current scope of works and attention to detail.
To establish lines of communication with owners, their agents, and eventually their tenants, we ensured that move-in processes were known and that each incoming resident had details on file. We also implemented a building portal (Mybos) to track and manage an online history of the building, including communications, resident details, and work orders.
ADVANTAGE:
Our team’s ability to take a complex scenario and convert it back to the basic fundamentals of building management proved the difference time and again. We know that owners are all looking for the same fundamentals of management, and our ability to act on them gives us the edge.
RESULT:
After our contractor review was complete, we discovered an avalanche of additional defects, all of which had the potential to cost the owners tens of thousands of dollars. After successfully negotiating these with the builders, we were left with a fully compliant, functional building and a very happy owners corporation and executive committee who knew they could rely on us.
The owners are now in the enviable position of being able to focus on how they want to improve their building, as opposed to working out which fire to put out next!
