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Terms & Conditions

Terms and Conditions

Pillar Facilities Management Pty Ltd

ABN: 74 640 390 521

Welcome to Pillar Facilities Management! These terms and conditions (“Terms”) govern your access to and use of our website and services. By using our website or services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

Website and Services

Our website and services are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the availability, reliability, or accuracy of our website or services. We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time without notice.

Intellectual Property

The content and materials on our website, including but not limited to text, graphics, logos, images, and software, are the property of Pillar Facilities Management or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any part of our website or materials without our prior written consent.

User Content

You are solely responsible for any content that you post or upload to our website or services. By posting or uploading content, you grant us a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, copy, modify, distribute, and display the content for any purpose.

Prohibited Activities

You agree not to use our website or services for any unlawful or fraudulent purpose, or to interfere with the use of our website or services by others. You also agree not to:

  • Harass, intimidate, or threaten others.
  • Impersonate any person or entity.
  • Post or transmit any content that is defamatory, obscene, or offensive.
  • Use any automated means to access our website or services.
  • Use our website or services in a manner that could damage, disable, overburden, or impair our servers or networks.
  • Indemnification.

You agree to indemnify, defend, and hold harmless Pillar Facilities Management and its officers, directors, employees, and agents from all claims, damages, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with your use of our website or services.

Limitation of Liability

In no event shall Pillar Facilities Management be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or services, regardless of the cause of action or theory of liability.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [insert state or country]. Any disputes arising out of or in connection with these Terms shall be resolved by the courts of [insert city or county].

Changes to Terms

We reserve the right to update or modify these Terms at any time without notice. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about these Terms, please contact us at

service@pillarfm.com.au

Ph: 1300 810 800

“Justin understands the importance of managing a multitude of situations, big or small, with the utmost respect and diligence. His ability to multitask, prioritise and constantly re-evaluate allow Justin to manage multiple projects to the highest of standards whilst still maintaining personal communication and correspondence to those he is working with. Justin always comes across as being calm and in control. Always willing to lend a hand, solve a problem or just make time for a quick chat, these are the very skills that have driven Justin’s success.”

Corey Tedesco
FOVEAUX APARTMENTS

“Justin has shown great skill and professionalism as the facilities manager of the property. Be- sides looking after the day-to-day affairs as the property manager, Justin has also been prompt communicator and efficient in his service to liaison with the management, strata managers, tenants, owners and third parties for the maintenance of the property.”

Raj Suri
KARIGAR AUSTRALIA

“We work with Pillar Facilities Management in the trade field for 2 years and can certify their immeasurable worth.
In the time we have worked with Pillar Facilities Management they have displayed incredible competence, along with an unshakeable sense of diligence, responsibility, and loyalty.
I am confident Pillar Facilities Management is a valuable addition to any organization.”

Arthur Kokontis
24 SEVEN PLUMBING

“I have found Justin to be extremely reliable responding promptly to any enquires or concerns. He consistently follows through on responsibilities providing feedback in a timely manner. Justin has welcomed queries and willingly followed through no matter how minor or major the issue. Issues can be quite diverse when a building is completed and once opened up to residents. His knowledge of the building from its inception has been invaluable.”

Elizabeth Findlay
FOVEAUX APARTMENTS

“Justin goes the extra mile, for example taking personal delivery of keys for me when I couldn’t be there, sorting out small problems before they become big problems, keeping us all informed of progress with issues and solving difficulties seven days a week. He has a rare combination of tact, patience and persistence – very valuable qualities in a building manager.”

Joanna Maxwell
BIJOU BALMAIN

“Justin is helping us to have outstanding defects identified and addressed by the developer and its building contractor. He has also established facilities management protocols to aid the smooth operation of the building. Many of these issues were sorely neglected prior to Justin’s commencement on the building. Justin is professional, proactive, attentive and readily available to the EC and Owners, and attends to our various requirements quickly and efficiently, including after-hours.”

David Standley
STANDLEY LEGAL

“The quality of communication and coordination of the defect process was very good. It allowed us, as the builder, to resolve any deficiencies quickly and to the satisfaction of the owners. I was impressed with the effort and abilities of Lateral Building Management, who were able to differentiate the difference between any non-defect related issues and take ownership of them. Justin was always available and provided timely responses.”

Max Gittany
ALPINE PROJECTS

“Ryan & the team at Pillar Facilities Management go above-and-beyond to ensure all our service requirements are satisfied. Outstanding communication with a personal approach. I highly recommend their services. “

Amy Pareezer
UPSTREAM IMPORTS